Legal
Privacy policy
Last updated: 25 October 2026
This policy explains how Chaseworth Ltd collects and uses personal information when you use our website and services, when you are a contact at a business we act for, or when you are a contact at a business that owes our client money. We only work on business-to-business debts.
1. Who we are
Chaseworth Ltd (“Chaseworth”, “we”, “us”) is a company registered in England and Wales, company number 17540989. Our registered office is 115 Holmfield Road, Leicester, LE2 1SF. We are registered with the Information Commissioner’s Office (ICO), registration number [ZXXXXXXX].
We are the controller of the personal information described in this policy. For questions about your information, email [email protected] or write to us at our registered office.
2. Whose information we hold
- Clients: the people who create an account to use Chaseworth, and the businesses they represent.
- Our clients’ customers: contacts at businesses that owe our clients money (for example accounts staff, directors or sole traders).
- Website visitors and enquirers: people who use our website, calculator or contact us.
- Our staff: covered by a separate staff privacy notice.
3. What we collect and where it comes from
From clients
- Name, business name, email address, phone number and business address.
- Company number or proof of business (such as a bank statement or utility bill) so we can verify you.
- Account login details (your password is stored securely by our database provider; we never see it).
- The invoices you send us and the information in them, plus notes and messages about each case.
About our clients’ customers
- Business name and type, contact names, business email addresses, phone numbers and postal addresses.
- Invoice details: invoice numbers, amounts, dates, line items and payment details.
- Records of our contact: emails and letters sent, call notes, replies, payment promises, disputes and payments.
- Where relevant, court claim details and judgments.
This information comes mainly from our client (who is owed the money). It may also come from the customer directly, from Companies House and other public registers, and from the invoice itself.
From website visitors
- Anything you type into our forms, such as a postcode in the address finder or figures in our late payment calculator (the calculator works in your browser and does not send us your figures).
- Basic technical information needed to deliver the website securely, such as your IP address, which our hosting provider processes.
4. How we use it and our legal reasons
| What we do | Our lawful basis |
|---|---|
| Create and run client accounts, verify businesses, provide our service, send statements and invoices | Contract with our client, and our legitimate interest in only acting for genuine businesses |
| Contact our clients’ customers by email, phone and post to recover money owed, and keep records of that contact | Legitimate interests: our client’s interest in being paid for work done and our interest in providing the service they instructed |
| Calculate and claim late payment interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 | Legitimate interests |
| Help bring or defend court claims, where a client instructs us to | Legitimate interests, and establishing or defending legal claims |
| Keep financial and business records, and meet tax and regulatory requirements | Legal obligation |
| Keep our systems secure, prevent fraud and misuse, and improve our service | Legitimate interests |
Where we rely on legitimate interests, we have balanced them against your rights. We contact customers in a firm but polite way, during reasonable business hours, and pause chasing when a debt is disputed. You can object at any time (see your rights).
We do not sell personal information, and we do not use it for advertising.
5. Automated checks and AI
- Business verification: when a limited company signs up, we automatically check its company number and directors at Companies House. If the check can’t confirm the business, a member of our team reviews it by hand. You can always ask for a person to review a decision.
- Reading invoices: when an invoice is uploaded, we use an AI service to read it and fill in details such as amounts, dates and contact details. The person submitting the invoice checks those details before sending, and our team reviews cases. The AI does not make decisions about anyone.
- Reminder emails: scheduled reminder emails are sent automatically. Our team can stop them at any time, and they are not sent where a complaint or dispute has been raised.
7. Transfers outside the UK
Some of our service providers are based in, or use systems in, other countries such as the European Economic Area or the United States. When information leaves the UK, we make sure it is protected by UK adequacy regulations (including the UK–US data bridge where the provider is certified) or by approved contract terms such as the UK International Data Transfer Agreement or Addendum.
8. How long we keep it
- Client accounts: while your account is open, then for 6 years after it closes.
- Cases (including customers’ details, invoices, letters, notes and payment records): 6 years after the case is closed. This matches the time limit for most legal claims in England and Wales and our accounting obligations.
- Verification documents: deleted 12 months after we verify or reject the business, unless we need them for a dispute.
- Call recordings (if we record calls): 12 months, unless needed for a complaint or dispute.
- Deleted cases: a minimal record (reference, parties, amount and reason) is kept for 6 years so we can account for what happened.
9. Keeping it safe
Information is stored in secure, access-controlled systems. Clients can only see their own cases, and only approved staff can see client cases. Uploaded files are stored privately and shared only through short-lived secure links. Connections to our website are encrypted. No system is completely secure, but we work to protect your information and will tell you and the ICO about any serious breach where the law requires.
10. Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you;
- correct information that is wrong or incomplete;
- ask us to delete information, where we no longer have a valid reason to keep it;
- restrict or object to how we use it, including our use based on legitimate interests;
- data portability, for information you gave us under a contract;
- ask for a person to review any automated decision.
Some rights have limits. For example, we may keep information we need to recover a valid debt or for a legal claim. To use any right, email [email protected]. We will reply within one month.
If you are unhappy with how we handle your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
12. Changes and contact
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
Chaseworth Ltd, 115 Holmfield Road, Leicester, LE2 1SF · [email protected]